7 Reasons You Upgrade Your Selling Skills

Today's sales climate has ungone major changes which means sales people need to change their approach and methodologies. Here are seven reasons you need to upgrade your sales approach.

By Kelley Robertson

Today’s business world has changed significantly. Buying decisions that used to take a few days can now take weeks, sometimes months. Decision makers and buyers have changed the way they manage their operations. And business has become more complex. This all means that it is critical that you upgrade your selling skills if you want to achieve long-term success in your sales career. Here are seven reasons you need to upgrade your selling skills.

1. The business climate has changed. In the last few years the business world has dramatically changed. Companies are leaner which means employees need to accomplish more with fewer resources. The decision making process often takes much longer than it used to. And, the people you deal with and sell to, are much busier. See point 5 for more detail on this.

2. Selling is becoming more difficult. If you are like many sales people, you have probably discovered that selling is more challenging than ever. It is more difficult to connect with executives and decision makers. It is more challenging to stand out from the competition. Products often change with increasing frequency which makes it more difficult to stay current. The volume of information you have to retain and manage can be overwhelming. And the number of accounts you have to juggle is likely taxing too.

3. Your customers and prospects are more savvy. Buyers are immune to tired, outdated sales tactics that manipulate people into making buying decisions. I’m not suggesting that you use these tactics; however, they have caused corporate decision makers to paint all sales people with the same brush. If your voice mail message sounds anything remotely like the others your contact hears, then you are destined for failure. If your presentation sounds like everything else they have heard, you will not close the sale.

4. What used to work is no longer as effective. A generic presentation that starts with an overview of your company, your position in the market place, the organizations that you have worked with, or the awards that you have won, simply doesn’t cut it anymore. I actually don’t know if this approach was ever very effective but I know for certain that it doesn’t work in today’s new economy.

5. Aversion to risk has increased. Many buyers have been burned over-zealous sales people who made false promises and unrealistic claims. People have purchased products and solutions that failed to achieve the desired results. They have signed agreements only to discover that the system they wanted required an unexpected investment of time and money. And they have made decisions that caused them embarrassment.

6. Key decision makers are busier than ever. Five years ago it used to take 6-8 calls to connect with a senior level decision maker. Now, it can take as many as 15 attempts. A typical executive has more than 40 hours of unfinished work on their desk at any given time. An average of 150 emails clog their in-box and they constantly have to deal with changing priorities. One executive I know said, “I can’t possible talk to a sales person because I already have too many projects on the go.” Another told me, “Just when I think I can’t get any busier, I do.”

7. Competition has increased. Virtually every industry has seen an explosion of competition. Low-cost products manufactured and shipped from overseas to local competitors trying to carve a slice of market share from you. This increase—and change—in competition means you need to improve your sales skills so you can position your product more effectively.

The majority of top performing sales people invest time and money in their personal development. They read books, listen to audio programs and they attend conferences and online events to improve and fine-tune their skills. If their company doesn’t sponsor or fund this development, they use their own money because they know that they will always get a return on this investment.

If you want to succeed in today’s business world and enjoy a long-term career in sales, it is essential that you constantly upgrade your selling skills. I don’t know who originally stated this quote but it is certainly applicable to this topic, “If you always do what you have always done, you will always get what you have gotten.”

Get your FREE copy of 100 Ways to Increase Your Sales by subscribing to Kelley's free newsletter, "59 Seconds to Sales Success" athttp://www.Fearless-Selling.ca. Kelley Robertson conducts sales training programs and speaks on sales at conferences and meetings. Contact him at 905-633-7750 or Kelley@Fearless-Selling.ca.

10 Fatal Sales Networking Blunders That Cost You Money

Networking is a vital component of a successful career in sales. However, many people make networking mistakes that prevent them from achieving their desired results. Here are 10 sales networking mistakes you need to avoid.

By Kelley Robertson

Networking is a critical skill sales people; after all, the more people you connect with the more you sales opportunities you create. However, many sales people make a variety of mistakes that prevent them from maximizing the power of networking. Here are ten blunders and mistakes you need to avoid.

1. Attending the wrong networking events. When I first started my business I attended as many local networking events as I could fit into my schedule. However, I quickly noticed that I encountered the same people at these events—other small business owners out looking for business. These people were not my target market and very few of them interacted with the type of decision-maker I usually worked with so I realized that I was going to the wrong events. Get the most from your networking opportunities by showing up at events that your prospects attend.

2. Waiting for people to introduce themselves. Let’s face it; the vast majority of people are reluctant or hesitant to approach strangers. However, if you take the initiative to introduce yourself to others you will be perceived as a person of authority and power. Not to mention that the other person will be relieved that they didn’t have to make the first approach.

3. Spending too much time talking. One of the most fatal mistakes is to dominate the conversation. If you truly want to make a great impression, limit the amount you talk to no more than 40 percent of the airtime. Remember, networking events are not the appropriate setting to sell your solution. However, they are perfect situations to uncover potential sales opportunities.

4. Failing to ask other people questions. The most effective way to create a connection with someone is to ask them questions about their business and what they do. Ask them about the challenges they face and what they enjoy most about their work. High-value questions encourage people to share information and help you position yourself as an expert and a great networker.

5. Becoming distracted by other people. Have you ever had a conversation with someone who constantly watched the room instead of paying attention to what you were saying? If so, you likely felt ignored and unimportant. I also suspect that you would not refer business to that person. Don’t make the same mistake. Pay close attention to every person you meet and learn how you might be able to help them.

6. Focusing on your self-interest. This follows the last point. If you make the effort to find out how you can help someone else, the chances are they will reciprocate. In the words of motivational guru, Zig Ziglar, “You can anything you want in life if you just are willing to help enough other people get what they want.”

7. Failing to articulate your value proposition. I once spoke with a small business owner at a networking event and after a 20 minute conversation I still had no idea what she did because she was unable to clearly articulate the purpose of her company and her ideal client.

8. Failing to establish a connection. Effective networking means connecting with people. Although you will not connect with everyone you meet, you can improve your results by making great eye contact, smiling, asking questions, and showing interest in the other person.

9. Executing the “meet & move” strategy. We’ve all encountered the person at a networking event who introduces themselves, gives you their business card, asks for yours in return, and immediately moves on to repeat the process with another victim. You get much better results by connecting with a small number of people rather than trying to meet as many people as you can.

10. Failing to follow-up afterwards. Post-event follow-up is critical. However, don’t make the mistake of calling someone three months after a networking meeting and saying something like, “We met a few months ago and I thought I’d touch base with you.” This approach simply does not add any type of value to the relationship. Here two follow-up strategies to consider:

- When you meet a potential customer, arrange to contact them shortly after the event. Mark it in your calendar and make sure you contact them on the agreed-upon day and time.

- After you meet someone who is NOT a prospect, look for opportunities to refer business to them. You can also help them by sending articles or information related to their business.

Networking effectively can have a dramatic impact on your sales providing it is done correctly. Avoid these fatal networking mistakes and improve your results.

Get your FREE copy of 100 Ways to Increase Your Sales by subscribing to Kelley's free newsletter, "59 Seconds to Sales Success" at http://www.Fearless-Selling.ca. Kelley Robertson conducts sales training programs and speaks on sales at conferences and meetings. Contact him at 905-633-7750 or Kelley@Fearless-Selling.ca.

How To Mess Up A Cold Call

A lot of people think that cold calling doesn't work anymore. A lot of people think that cold calling never worked. A lot of people think that cold calling doesn't and won't work for them. A lot of speakers are making a lot of money perpetuating this myth (watch out for my forthcoming video series where I set the stall straight on that one!).

By Gavin Ingham
Copyright (c) 2010 Gavin Ingham

“I would like to invite you to an event?” is the message the cold caller has left for me for the past few days. We finally spoke today and he launched into a series of questions (which weren’t all bad) and then a reasonably well crafted and well presented pitch. This guy should be making a lot of sales but, whether he does or not, I bet that he does a lot of head banging on a daily basis and he could do a lot better…

Why?

Lack of research, planning and preparation. You might ask how I know he wasn’t prepared properly? Well, these two little gems to start with…
1.His opening gambit, “I don’t know much about your company”. For that, read, he knows nothing.
2.Having the nerve to ask me, “What are the main products and services you sell?” Seriously, can you believe that? And to a sales motivational speaker too. He needs to attend one of my sales seminars!

Intrigued, I asked him how he got my details. The answer was not clear but it was something like, “Well, I have a list that came from research and my manager recommended you and I had a look and...” Oh, come on. No, you didn’t and no he didn’t and we both know that someone bought a list of numbers from somewhere and you rang it without a second thought. You’ve done nothing.

A lot of people think that cold calling doesn’t work anymore. A lot of people think that cold calling never worked. A lot of people think that cold calling doesn’t and won’t work for them. A lot of speakers are making a lot of money perpetuating this myth (watch out for my forthcoming video series where I set the stall straight on that one!).

The truth is that cold calling does not work for many salespeople. And it doesn’t work for several reasons…

1.They’re not in the right state of mind.

2.They don’t make enough calls.

3.They don’t know enough about their prospects.

4.They don’t personalize their calls for every individual.

5.They don’t ask enough questions.

6.They don’t know how they are most likely to be able to help that prospect.

7.They don’t listen.

8.They don’t tailor their solutions.

9.They don’t offer up enough(any)value.

10.They give up too easily. Cold calling can and does work.

I am not going to bore you talking about the clients that I have helped to explode their sales results, nor am I going to drone on about how I have helped individuals to create and sustain the lives they desire by being able to attend more proactive sales meetings and sell more when they get there. Instead, I am going to share with you the success a friend of mine, Clifton, who led a professional services sales team by running powerful sales meetings stemming from professional cold calling techniques…

They grew a division taking 700 meetings a year and turning £7m pa to a team running 1000 meetings a year and turning £25m pa within 2 years. On one specific project they had 250 meetings (gained through cold calling) and won £22m worth of revenues.

Cold calling doesn’t work when coupled with powerful sales strategies? As Bart would say, “Eat my shorts!”

But cold calling has to be coupled with powerful, proven sales strategies and it also has to be professional, purposeful and legitimate and this requires effective planning and preparation to even get off the starting line. If you review my list of the 10 reasons cold calling doesn’t work you will see that at least 8 of them (if not arguably all of them) could be addressed or massively improved by doing the right preparation in the first place.

I hope my cold caller reads this article. It might help him. It probably won’t as I don’t think he will think to check my blog, certainly not now… I’m just the guy who spoiled his morning and said that I wasn’t interested.

To read Gavin's acclaimed sales training blog visit www.gaviningham.com/blog/ now.

Not Getting The Business

Imagine you have just completed the best sales presentation you could possibly give. Your prospect is very happy with what you've told them and they are happy with the price. It's pretty much a done deal but for some reason you don't ask for the Business.

By Steve King

I don’t really know the reason that would make sales people go through a whole sales presentation, getting to know their prospect, the prospects’ needs, matching the needs of the prospect to the product or service they are selling and then not asking for the business.

I don’t believe it.

Well I am in total agreement with you, it should never happen - but you will be very surprised to hear that this happens all of the time and sometimes from very experienced sales people. To be perfectly honest, I don’t really know the reason that would make sales people go through a whole sales presentation, getting to know their prospect, the prospects’ needs, matching the needs of the prospect to the product or service they are selling and then not asking for the business.

Some Sales People get themselves all worked up when they know they have to try to close a sale. I know it sounds crazy, but it’s the best reason I can offer. Closing is a feared word in sales for some Salespeople but it really doesn’t need to be. If you always follow a proven sales process it’s not a problem because when you get to the end of it, it should be the one thing that you do automatically.

At the end of your presentation, it’s really easy to ask you prospect a straight forward question 'would they like to go ahead?'

If you have followed your sales process properly, you will have already dealt with any objections or reasons not to buy, so there should be no problem in getting a positive response. You’re not going to convert every sales pitch that you make but by asking for the business you will increase your chances.

You may have heard the phrase - by not asking you may not get - this is very true in sales. always make sure you ask for the business, especially if you have taken the time to do a full sales presentation - or you’ll find that you have just wasted your time snd your prospects.

Always ask for the business, even if you think you’re not going to get it -you may well surprise yourself. There have been many occassions that I have got the business by asking for it, even though I had inwardly thought that there was no sale to be made. So always, always ask for the business.

Looking for a new career? Get into Sales and let Steve King help you become a success. http://www.beginnersguidetosales.com . You can find out more from Steve at his blog http://www.steveking.biz

The Most Important Seven Seconds Of Your Sale

Did you know that studies have shown that people who are meeting us for the first time form an opinion about us in the first seven to seventeen seconds after they set eyes on us? I found that awe inspiring. It just goes to show you how vital the first few moments are when you are meeting potential new clients. If you are in marketing you need to use those seconds to your advantage.

By Steve King

Did you know that studies have shown that people who are meeting us for the first time form an opinion about us in the first seven to seventeen seconds after they set eyes on us? I found that awe inspiring. It just goes to show you how vital the first few moments are when you are meeting potential new clients. If you are in marketing you need to use those seconds to your advantage.

So how can you tip the odds of those first seventeen seconds giving out a good impression, in your favour? I reckon I have learnt a bit about that over the years.

First of all most people respond very well to knowing that they are the centre of your undivided attention. Even if they claim not to be the type of person who likes to be the centre of attention they will subconsciously form a more favorable impression of you if you make it clear that you are far more interested in their needs than your own.

Make it all about the client form the start. We all know people who never stop talking about themselves. Think about it, do you ever like them?

The second thing I have realized is that it is not enough to just sit there and appear to be listening you have to actively show that you are engaged in what they are saying. I have a friend (clearly not a close one) who is forever scanning the room with his eyes while you are talking to him, it is very disconcerting and I now find myself trying to avoid social situations with him. I just don’t feel like he is interested in what I am saying. This is the last thing you want your client to think about you. Look at them and give appropriate verbal responses. Let’s face it if you can’t do that much you are probably not going to make the sale.

A lot of people say you should use the name of the new person frequently. While it is undoubtedly a good idea to let the person know that you are interested enough in them to remember their name I have a warning to sound about this one. Whenever I meet someone who throws my name into every second sentence I immediately think they are trying to charm me, I then question why that would be. Use the persons name by all means but not so much that they question your motives or doubt your sincerity. That is clearly not the result you are looking for. In the sales game it is probably a disaster.

It is important to make all these important opening moments in any relationship work for you and convincing someone that you are genuine and sincere person is vital but you probably are anyway, you are just giving them a chance to realise that as quickly as possible.

Lastly, I would say that if this first meeting does not get across the impression you were hoping for don’t despair. Though it is true that we never get another chance at a first impression human relationships are complex and built up over time. A follow up second and third can change the conclusions they came to in those first seventeen seconds. I firmly believe this. Surely we all have friends that for what ever reason we did not like when we first met them?

If you're interested in learning more about the art of selling, be sure to check out http://www.beginnersguidetosales.com/ where Steve will take you on a step-by-step journey through an easy to follow sales process. You can also visit Steve at Marketing Matters by clicking http://www.steveking.biz

How to Sell in 60 Seconds

When selling you have one minute to pique your prospect's interest. Here are some tips to make the most of your time.

By Tony Parinello

Q: I've always equated selling with telling, and lately I've noticed that my prospects cut me off when I am giving them my pitch. What's the best way to get my point across and win the sale?

A: I would imagine that this month's question has value to all of us in sales and marketing. Let's face it: Buyers are more educated than ever before. What we sales and marketing types need to focus more on is understanding our prospect's world--and the best way I know of to do just that is to ask intelligent questions. Here's a rundown of the best questions to use and when to use them. My strong suggestion is that each and every one of us should ask a whole lot more questions and speak a whole lot less.

When interacting with a prospect, you must first seek to understand what's going on in the other person's world. Then and only then will your ideas be accepted and understood by the prospect.

The best way to do this is to set strict limits on your own "talk time." Keep it under 60 seconds. Yes, you read right: You must never, ever speak for more than 60 seconds without asking for approval to continue. This approval comes when you ask open-ended "prompting" questions. Generally speaking, these questions:

Cannot be answered with a simple yes or no.

Do not lead, control or try to manipulate the other person.

Enable dialoging.

Begin with the words "when," "what," "how," "why" or "where."

Require thought to be answered.

Encourage the other person to reveal feelings.

Build rapport.

The opposite of an open-ended question is a closed-ended question. Closed-ended questions, unlike the kind we've just examined, put an end to effective dialoging and will not get you any closer to a second appointment. Therefore, you should totally avoid this type of questioning as a means of getting approval to win another 60 seconds.

One example of a closed-ended question might be, "You're interested in attracting new customers, right?" The best place to use the closed-ended question is in a situation where you need to validate or confirm what you think is going on in your prospect's world. Generally speaking, closed-ended questions:

Are useful to give feedback during a dialog.

Can be used to obtain specific information and/or confirm facts.

During a dialogue, if you need to make sure that you've heard the prospect correctly, you can use what's called a clarifying question. These questions, too, can win you a fresh 60 seconds. A good clarifying question might begin with the words, "So, if I understand you correctly, you're saying that...". Warning: you should always preface your clarifying question with a statement such as this and then creatively paraphrase what you think your contact's main point is. It's a really bad idea to parrot back what you've just heard your prospect say. That approach may be perceived as condescending, sarcastic and disrespectful. Generally speaking, clarifying questions:
Secure the other person's approval and prove to a greater degree that you've got a good understanding of what he or she said.

Express in your own words what you just heard.

Clear up differences in the definition of words and phrases being used.

Clarify the meaning of "global" words (like "always" and "never").

Typically, once you clarify with your prospect, you can then use a developmental question to move the dialog in a desired direction to further understand the prospect's purpose and/or result he or she wants to achieve. These questions, too, can win you another 60 seconds of time to talk--once the contact has responded to your question, of course. Generally speaking, developmental questions:

Encourage the other person to elaborate on what he or she just said.

Begin to make it possible for the other person to show his or her true feelings about the topic at hand.

Obtain further definition of what's under discussion.

Optionally, you can also use a directional question to win another 60 seconds. These questions steer the dialog to a certain direction that a developmental question just uncovered. Directional questions are like a roadmap of your conversation and allow the dialog to take another path, one that's beneficial to uncovering the prospect's purpose and needs. Generally speaking, directional questions:

Move the dialog from one logical topic to another.

Invite the other person to participate in an informational exchange.

Can be used to replace a closed-ended question you were tempted to ask.

Important: Don't fall into the trap of using directional questions to control or manipulate the prospect in any way. This will destroy any business rapport you've built and reduce your chances of getting a second appointment.

Another question type you can use to earn another 60 seconds of talk time is called an opinion question. This kind of question is extremely helpful in revealing where a prospect stands on any particular issue, and it can be used to give you more insight into someone's unique needs. Opinion questions are also a nonthreatening way to ensure that the other person is actually engaged in the dialog. As a general rule, opinion questions:

Ask a direct question in a nonconfrontational way.

Get the other person to speak frankly and openly.

Allow the opportunity to share feelings.

Show esteem and respect for the other person.

Help to extend and prolong dialogues.

Finally, you can use what I call a social proof question to justify another 60 seconds of talk time. This is an indirect way of getting the other person to realize that his situation is similar to that of other people you've worked with. As with any other reference to a third party, there is the chance that your contact will respond favorably to what you cite within the question. On the other hand, there is a chance that the social proof you introduce will be looked upon as competitive or irrelevant to what's being discussed. So these questions can be tricky. Generally speaking, social proof questions:

Introduce a third party that is relevant to the discussion.

May increase confidence that you can address the purpose and needs of the other person.

Validate the other person's reasoning.

Can be used to address concerns or problems before they arise.

Intelligent use of each of these question types will encourage your prospect to begin to show his or her true feelings about whatever subject is under discussion. Build business rapport with prospects, and they'll be less likely to tune out while you're delivering your pitch.

Testimonials are the Only Proof You've Got

Who is better at selling your product, you or your customer's testimonial?

Not even close. Your customer can outsell you one hundred to one. And even though you intuitively know this, you still thin you have to "sell" and "educate" the prospect. Nothing could be more powerful than the words of one customer who loves you, telling a customer thinking about doing business with you to DO IT! Are you going to believe your next door neighbor who just bought a car like the one you want, or a car salesman? Neighbor of course. Same with your business.

The most powerful person on your sales team is your customer.

Knowing that, why don't you take your customer with you on sales calls? They're better than you at closing the sale. way better. Your customer, your cat AND your kids sell better than you. You are the WORST salesperson on your team.

Testimonial power secret.

Most salespeople are so hell bent to get a testimonial, that they get the wrong kind, AND they fail to capture the most important element of a sale: Buy motives.

Worth remembering:

Asking a customer to tell you their reasons for purchasing from you will get you hundreds more sales of the same type.

Buying motives are 1,000 times more powerful than selling skills. Make that 10,000.